We accept Visa, MasterCard, American Express, Discover, Shop Pay (including Shop Pay Installments), PayPal, Apple Pay, Google Pay, WeChat Pay and Alipay. You'll see every option available to you at checkout.

When your order ships, we email you a tracking link. You can also find your orders and their tracking in your account. A larger order may ship in more than one box, and each box gets its own tracking number.

Contact us as soon as you can. Whether we can still change it depends on how far along your order is.

• Email: online@babyenroute.ca (please include your order number)
• Phone: 236-858-9233
• Chat: on our website during business hours

Yes, as long as the item hasn't shipped and isn't custom-made or a special order. Email online@babyenroute.ca with your order number, and we'll confirm the cancellation by email. What you paid for the cancelled item goes back to your original payment method.

Once a pre-order has been fulfilled, it can no longer be cancelled; you can ask for a return under our Refund Policy instead.

Enter your code at checkout. It takes 10% off eligible regular-priced items and can be used once.

• It doesn't apply to sale or clearance items, or to a few brands that set their own prices.
• It can't be combined with other discount codes.

The discount shows up at checkout on the items that qualify.

Yes. If a qualifying online retailer or a local competitor sells the same item for less within 14 days of it being available to you, we'll match the price.

• Pickup orders: the 14 days start when your order is marked Ready for Pickup.
• Shipped orders: the 14 days start on the delivery date shown by the carrier.
• Amazon: only when the seller is the brand itself or an authorized seller. Marketplace and third-party listings, and coupons we can't verify, don't qualify.

Email online@babyenroute.ca with your order number and a link to the lower price. Every request is reviewed by our team. Full details: Refund & Price Match Policy.

We show an estimated date on the product page or email it to you after you order. These dates can change because of supplier or shipping delays, and we'll email you when we have an update. Payment is taken when you place the order.

If your order also has in-stock items, we may hold it until everything is ready or send it in more than one package.

In-stock orders usually leave our warehouse within 1-2 business days. Most Canadian orders then arrive in 3-7 business days, depending on where you live. We ship with Canada Post, UPS, FedEx and Purolator. Pre-order and backorder items ship once they arrive, and we email you an estimated date.

Yes. Standard shipping is free on eligible regular-size orders of $100 or more (before taxes) to Alberta, British Columbia, Manitoba, Ontario, Quebec and Saskatchewan.

• Not included: oversized items, furniture and express shipping.
• Orders to New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Yukon, the Northwest Territories and Nunavut pay regular shipping rates.

The exact cost is shown at checkout. More: Shipping & Delivery.

We ship to select countries. If we can ship to your address, the shipping options and cost appear at checkout. Duties, taxes and brokerage fees are paid by the recipient, and free shipping doesn't apply to international orders.

Yes. Choose pickup at checkout and select Richmond, Burnaby or Ottawa. Richmond orders are usually ready within 24 hours; Burnaby and Ottawa usually take 2-4 days. Please wait for the email saying your order is ready before you come in.

Furniture, oversized items, remote addresses and some international orders can need a quote from the carrier. If there is an extra amount, we contact you before charging it or sending the order. You can accept the quote, or cancel the affected item or order for a refund. More: Shipping & Delivery.

Contact us as soon as possible at online@babyenroute.ca or (236) 858-9233 with your order number. We can't promise a change once the order is being prepared or has shipped.

Delivery dates from carriers are estimates, and delays can happen. If your tracking hasn't moved or a package arrives damaged, email online@babyenroute.ca with your order number and photos if you have them, and we'll look into it with you.

Most items can be returned within 14 days of receipt if they are new, unused and in the original box with all packaging.

• Final sale: sale items, furniture, car seats, strollers, electronics, mattresses, pillows, swimwear, bedding, diapers, food, toys and plush.
• Not returnable: feeding products, breast pumps, bath and diapering accessories, lotions, potty seats, wipes and undergarments.
• Return shipping is paid by the customer. Store purchases go back to the same store.

Full details: Refund Policy.

We email you when your refund has been issued. If you haven't heard from us within 7 business days of us receiving your return, email online@babyenroute.ca with your order number.

Once we receive your return, please allow 3-7 business days for us to process it. The refund goes back to the original payment method; your bank may take a few more days to show it.

Yes, three. Holiday hours may vary.

• **Richmond:** 7800 Alderbridge Way, Richmond, BC. Mon-Sat 10:30 am-6 pm, Sun 11 am-5 pm. (604) 284-3416
• **Burnaby:** Metropolis at Metrotown, 4800 Kingsway #250 (Ground Floor, M19), Burnaby, BC. Mon-Sat 10 am-9 pm, Sun 11 am-7 pm. (604) 438-3416
• **Ottawa:** Unit 3, 228 Hunt Club Road, Ottawa, ON. Mon-Fri 11 am-6 pm, Sat 10 am-6 pm, Sun 11 am-5 pm. (613) 526-3416

Our stores carry a wide range from brands such as UPPAbaby, Bugaboo, Cybex, Maxi-Cosi, Evenflo, Clek, Mima, Veer and Britax. Models on display differ by store, so please call or chat with us before your visit to check the one you want to see.

Yes, please call the store you plan to visit (numbers above) or chat with us. Displays differ by store. For online orders, items can often be moved between stores: choose pickup at checkout to see which stores are available for your order.

• Online orders, delivery, website and account: (236) 858-9233, online@babyenroute.ca, or live chat on our website. Please include your order number.
• Returns: returns@babyenroute.ca
• A specific store: call the store directly. All numbers and hours are on our Contact page.

Go to our Baby Registry page, create your registry and start adding items. You can share it with family and friends by link.

• Welcome goodie bag (valued over $100): add 10 or more different items to your registry, share it on social media tagging @babyenRoute (keep the post up for at least 2 days), then visit a store with photo ID and one pregnancy verification (an ultrasound photo with your name, or a doctor's note or appointment card). Not near a store? Place an online order and email online@babyenroute.ca with your order number, name, phone number, photo ID, pregnancy verification and your post; we'll ship the bag with that order.
• Completion discount (10% off): once 50% of your registry has been bought, get 10% off the remaining items. Ask in store or at online@babyenroute.ca for your code.
• Gift card when you close your registry: from $25 when friends and family buy $500+ from it, up to $200 for $4,000+.
• Lowest price: registry items are covered by our price match for 14 days.
• Refer a friend: when a friend creates a registry, you get $20 off your next regular-priced purchase of $100 or more.

Conditions: your registry must be active for at least 60 days and have at least 10 different items. Perks can be used up to 3 months after your due date. The completion discount excludes car seats, strollers, furniture, mattresses, electronics, sale items and gift cards, and offers can't be combined. Details: Baby Registry Perks.

Yes. Gift cards can be bought online and used online or in any of our stores. They never expire.

Yes, by appointment at our Richmond and Burnaby stores, with our certified car seat technicians.

• Car seat bought from baby enRoute: installation and check-ups are free for life. Book on our Car Seat Check-up page and use code CARSEATSAFETY at checkout.
• Car seat bought elsewhere: the check-up is $50.

• Earn 1 point for every $1 spent on regular-priced items, online or in store. Points are added once your order is fulfilled.
• Get 50 points when you create an account.
• Turn 200 points into $10 or 1,000 points into $60 in store credit. Store credit never expires and can be used online or in store.
• Points expire 365 days after your last activity.

See your points on the Rewards page.

Yes. You can enter more than one gift card at checkout, and gift cards can be used together with a discount code. To check a balance, enter the gift card code at checkout (the balance shows before you pay) or ask us in store.

It depends on your child's age, weight and height, and on your vehicle. Infant seats fit newborns and click into many strollers, convertible seats grow with your child from rear- to forward-facing, and booster seats are for older children. Check the limits in each product description, or visit a store and our staff will help you choose.

• Full-size strollers are comfortable for everyday use and often take a bassinet or car seat.
• Travel systems come with an infant car seat that clicks onto the stroller.
• Compact and travel strollers fold small and are light to carry.
• Jogging strollers have larger wheels and suspension for running and rough paths.

Compare models in our strollers, or ask our staff in store or by chat.

Fit depends on your vehicle's seats and how the car seat is installed. Check the car seat maker's vehicle fit information and your vehicle manual. If you bought your car seat from us, our technicians in Richmond and Burnaby can help you install it and check the fit, free, by appointment (book a check-up).