Real people. Clear next steps.

Contact baby enRoute

Whether you need help with an online order, a return or an in-store visit, start with the team closest to your question.

Send a message Find a store

Start here

What can we help with?

Choose the closest match so you can reach the most useful information or team without unnecessary back-and-forth.

Online support

Online order or delivery

Get help with an order, shipment, website or account question. Include the order number and checkout email when available.

Send a messageCall Online Department

After purchase

Return or refund

Check eligibility and return instructions before sending anything back. Use the returns email for an order-specific request.

Email returnsRead return policy

Local help

Store visit, pickup or product guidance

Call the location you plan to visit for store-specific questions, directions, pickup or hands-on product guidance.

Choose a storeCar seat check-up

Quick answers

You may not need to wait

Shipping & Delivery Rates, timing, oversized items and pickup Returns & Refunds Eligibility, costs and return steps Account & Orders Sign in to review your account Baby Registry Create, manage or get registry guidance

Visit or call a store

Three stores, each with a local team

Call the store you plan to visit for location-specific questions. Open each store page for directions, services and more detail before travelling.